Frequently Asked Questions

USING CHOWHUB

What is ChowHub?

ChowHub is a restaurant discovery and food ordering platform that helps people discover great places to eat and order from seamlessly.

What kinds of Restaurants are listed on ChowHub?

We have listed most types of restaurants you can think of. Restaurant types such as fine dining, casual dining, fast food, ethnic, and even local restaurants are all listed on the platform. So whether you're new in town or have been around for a while, be sure that we are combing the streets of your city bringing to you the best places to eat.

QUESTIONS ON DISCOVERY

How does discovery work?

We have a curated list of restaurants with basic information for customers looking to discover great places to eat. At the homepage, search either by location, cuisine, food type or restaurant and we will show you restaurants you can eat from based on your search. Feel free to check each restaurant for its address, phone number, opening hours, pictures, reviews and menu (if available) in order to make informed decisions on where to eat.

Which Cities are you presently operating in?

Currently, three (3) cities: Abuja, Lagos and Ibadan. We have a curated list of restaurants with basic information for customers looking to discover great place to eat.

Can I review and rate restaurants on ChowHub?

Absolutely! We encourage you to rate and review restaurants on the platform. This not only helps other customers/users like you make informed decisions, it also helps restaurants to sit up and improve the service they offer. After all, you are part of the ChowHub family and we appreciate your contribution to the food industry.

QUESTIONS ON ORDERING

How does ordering work?

It is really quite straightforward – simply click on the "order online" button on the homepage of the website and we will show you a list of restaurants you can order from. Choose the restaurant that tickles your fancy, put together your order, enter your address and choose payment details, and that's it - we'll get your food to you as soon as possible!

What times can I order?

You can order food from the restaurants we have partnered with from Monday to Saturday between the hours of 10:00 to 18:00. We however hope to extend that soon especially for early risers and late night foodies.

How is the food delivered to me?

Once you place an order, our delivery partner, Jalo, will head to the restaurant to pick up your meal and deliver your order to you. However, your meal could also be delivered by one of our staff. We are awesome like that!

Why doesn't ChowHub accept card payments?

Sorry guys, we know customers like paying on delivery for obvious reasons but that will change soon especially for those that don't keep cash in their pockets. So expect the card payment option very soon.

Is there a minimum order value?

The minimum order value varies depending on the restaurant you order from. For most of them, no minimum order is required.

How do I redeem a voucher code?

If you're lucky enough to have a voucher code, you can redeem this on the website. Add your code at the shopping cart page and hit the "Apply Code" button. And that's it, cheaper eats on us!

Do you charge the same prices as the restaurant does in the restaurant?

We encourage our restaurants to always use the same pricing for delivery as they do for their in-house menu. So yes, it's the same price.

Can I place orders in advance?

No, unfortunately. This is a service we do hope we can offer in the future.

Can I pick up my order?

Unfortunately we don't currently offer pick-ups, however this is something we would like to offer in the future.

How is the food packaged?

Packaging always depends on the type of food and restaurant you are ordering from. Our restaurants take great care to use packaging that maintains the food temperature for as long as possible.

If you have suggestions regarding the packaging/appearance of the food, please contact us by emailing support@chowhub.com.ng and we will relay your thoughts to the restaurant. You can also contact the restaurant directly if you wish.

What if something happens to my order?

We have a dedicated customer service team that looks after your entire ChowHub experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us by emailing support@chowhub.com.ng or calling +234 80 9111 6402 and we will look into this for you.

What if my order is late?

We guarantee that your food will be delivered to you as quick as we possibly can, but sometimes things outside of our control can cause a delay. We will always try our best to avoid delays and make sure we call you when we feel that your order might not arrive on time. We, and ensure that your order gets to you as quickly as possible.

ANYTHING ELSE?

What if I have allergies?

If you have specific allergies and are concerned about any items on the menu, please contact the restaurant directly. You can also make use of the "special instructions box" by adding your preferences just before you add the menu to cart so the restaurant knows how you want your food to be prepared or served.

I noticed I can pay with my Chow Wallet. True?

Absolutely! We have decided to offer our esteemed customers an eWallet that allows you pay directly from the website. If you refer a friend using your unique link, your Chow Wallet is credited with 10% of your friend's first order. Also, each time you make an order your wallet is credited with N50.00. Note that you can only pay via your wallet if you have N500 or more in the wallet.

Can I order from every restaurant on ChowHub?

No, you cannot. ChowHub is both a restaurant discovery and ordering platform. This means we do not only want to show you the best places to eat, we also want you to directly place orders to these restaurants. By default, not all restaurants on ChowHub will be able to take orders. This is not because we wouldn't love to, but because we are expanding our restaurant directory way faster to other places than we can currently expand our ordering logistics. Other times, these restaurants aren't just ready to do online ordering for reasons best known to them (we hope they change their mind soon). Our strategy is to enable our users discover a wide variety of restaurants in different cities and then eventually be able to order from these restaurants. We are however working really hard and quickly to increase the number and variety of restaurants we take orders for.

Why aren't you delivering to my area yet?

We are headquartered and focusing on Abuja for now. Hopefully we will be working with restaurants near you soon!