Privacy Policy

This privacy policy applies between you, the User of this Website and ChowHub Technologies Limited., the owner and provider of this Website.ChowHub Technologies Limited is also referred to in this document as "ChowHub," the "Company," "we," "us," or "our,"."Users", "You", "your" and "yours" are references to any persons accessing this website, and using the services that we provide through it or any other channel provided by ChowHub. We respect your privacy and are committed to protecting it through our compliance with this privacy policy. This policy explains:

  • The types of information that we may collect from you when you access or use our services (through our websites and any other online services).
  • How we use that information.

This policy applies only to information we collect through our Services, in email, text and other electronic communications sent through or in connection with our Services.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as food outlets. We encourage you to consult directly with such third-parties about their privacy practice.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Services, you agree to this privacy policy. This policy may change from time to time with or without notice, your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy PERIODICALLY for updates.

YOUR INFORMATION AND HOW WE USE IT

We collect information about your identity and also about your internet connection, the equipment you use to access our Services and your usage information.We collect this information:
  • Directly from you when you provide it to us; and/or
  • Automatically as you navigate through our Services. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
 

INFORMATION YOU PROVIDE TO US:

The information we collect on or through our Services may include:
  • Your account information: Your full name, email address, location, password and other information you may provide with your account, such as your gender and mobile phone number. Your profile picture will also be publicly displayed as part of your account profile.
  • Your content: Information you provide through our Services, including your reviews, photographs, comments,followers, the users you follow, food ordering details and history, favorite restaurants, special restaurant requests, contact information of people you add to, or notify of, names, and other information you provide on our Services, and other information in your account profile.
  • Your searches and other activities: The search terms you have looked up and results you selected.How long you used our Services and which features you used; the ads you clicked on.
  • Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.
  • Your transactional information: If you make purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including payment gateway processors. We encrypt card information using industry standard technologies.
  • User Contributions: Your contributions are a collection of Posts that include information such as ratings, reviews, photos, comments, likes, favorites, friends, etc.and may be publicly accessible, or transmitted to other users of our Services or third-parties. Your User Contributions are posted on and transmitted to others at your own risk. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services.
 

WE STRONGLY ADVICE YOU TO BE CAREFUL ABOUT REVEALING ANY SENSITIVE DETAILS ABOUT YOURSELF IN SUCH POSTINGS.

We use the information you provide to us to enhance the functionality, improve the quality of our Services and to personalize your experience while using our Services. We also use this information to support and communicate with you.

Information We Collect Through Automatic Data Collection Technologies.
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
  • Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
  • Your activity on our Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
  • Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
  • Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
  • Location information: Our applications collect real-time information about the location of your device, as permitted by you.
  • Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
 

HOW WE USE INFORMATION WE COLLECT

We use the information we collect from you and about you for a variety of purposes, including:
  • Understand our users to know what they do on our Services, features they like, and how they use them. We also use the information to improve the content and features of our Services, process and complete your transactions, and make special offers
  • Process and respond to your queries and also provide you with customer support
  • Send communications that you have requested or that may be of interest to you (e.g. Newsletters)
  • Enable us to show you ads that are relevant to you, the advertiser may assume that you meet its target criteria whether you click on or otherwise interact with an advertisement.
  • Provide you with notices about your account.
  • Notify you about changes to any of our Services and Policies
  • Administer our Services and diagnose technical problems.
  • Allow you to participate in interactive features offered through our Services.
  • In any other way we may describe when you provide the information and for any other purpose with your consent Be sure that we will not disclose your personal information for these purposes without your consent. If at any point in time you do not want to use your data in this way or change your mind about being contacted in the future, please let us know by sending an email to privacy@chowhub.com.ng
 

HOW WE SHARE THE INFORMATION WE COLLECT

When we share your information with other parties, we always contractually require that they keep personal information confidential and use it only for the purposes for which we disclose it to them.We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways.
  • To third-parties to market their products or services to you if you have consented to receive the promotional updates.
  • To service providers and other third-parties whom we use to support our business (e.g. online ordering and food delivery)
  • We may share your information with outside vendors that we use for a variety of purposes, such as to send you emails and messages, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys. We may share information about you with these vendors only to enable them to perform their services.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of ChowHub’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by ChowHub about the users of our Services are among the assets transferred.
  • We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of ChowHub, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.
  • To fulfill the purpose for which you provide such information and for any other purpose disclosed by us when providing the information.
  • We may share your information in any other circumstances where we have your consent.
 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

CONTACT US

If you have any queries relating to the processing/usage of your information or ChowHub’s Privacy Policy, you may email us at privacy@chowhub.com.ng