ChowHub is intended to be a free and fair community for food lovers
and as such expects that its users are ethical and conduct themselves
in a responsible manner. While we welcome your opinions and descriptions
of your dining experiences, there are a few things we expect from every
user.Users' activities especially as regards what they post publicly
will be monitored and may be removed without notice. In some other cases
such users' account may be deleted and prevented from using our services
in the future.
CHOWFOLK CODE OF CONDUCT
- Keep out the jumble:To make sure we collectively work towards
building the highest-quality content that's useful to everyone,
reviews need to be a minimum of 140 characters long. That's just
about the length of a tweet, so it's convenient even for all you
micro-bloggers. If you cover the food, service and ambiance, you
shouldn't fall short on characters. If you fill the space with junk,
we might have to remove the review altogether.
- No spamming:Reviews should always be relevant. Advertisements,
posts soliciting customers, mentioning other food-outlets within
a review on another food-outlets page will be deleted without notice.
- Keep it polished:Whether you're writing a 140-character snippet
or a delightfully detailed account of your meal.Do not use foul,
lewd, derogatory, hateful or abusive language. All junk posts will
also be removed immediately.We, just like you, hate junk and will
delete it whenever we see it. This also includes (but is not limited
to) indication of a personal vendetta against a business and its
- Keep it fresh: You can only make one review per restaurant in
seven (7) days; your most recent experience at a place counts. You're
free to edit the review if a mistake is made.
- Plagiarism is not allowed:Copying others' reviews or photos,
or even re-posting your own in multiple places on ChowHub (in full
or in part), is something that will not be tolerated.
- Play by the rules: The content you add should be in compliance
with ChowHub's Terms and Conditions, as well as local laws and regulations.
- Seek help from the right people: ChowHub is a website and with
no claims to be a court of law or a ministry of health (we aren't
serious enough to do those jobs). If you have a dispute with a food
outlet, or if you feel a food outlet does not measure up to health
codes, we encourage you to contact the appropriate authorities directly.
ChowHub is not the appropriate platform for reporting illegal activities,
physical confrontations and health code violations, we encourage
that such accusations be reported to the concerned authorities rather
than being mentioned in reviews.
GUIDELINES FOR FOOD OUTLETS
ChowHub is a great way for food outlets to reach out to the vast ChowFolk
community. A few things you should keep in mind:
- Keep your listing updated: While our team makes every effort
to keep information on ChowHub up-to-date, we appreciate you updating
your pages where necessary. We at ChowHub always want to keep users
of ChowHub as well as your customers happy.
- Don't solicit reviews: ChowHub seeks to be a fair community
of food lovers. We do not allow or encourage food outlets to offer
incentives for reviews (especially good ones) and this may actually
cause deactivation of such food outlet's account. The best way to
get reviews is to delight customers with your food and service.
Selective solicitation and offering any type of compensation or
kick-back for reviews is unfair, so you definitely want to keep
away from that, too.
- Respond to criticism positively: Criticisms are catalysts that
make us strive to do better. Whenever you receive a negative feedback,
do not panic; instead make the best use of that situation to improve
your business. Remember that customers are always right and sometimes
it is inevitable to be on the wrong side. Whenever this happens,
take it in good stride. You can reply to show your customer that
you care. Never use it as an avenue to hit back or even offer an
incentive to such a customer. Your response can't be edited after
posting, so choose your words well.